The future of primary care might be online-only, with AI tools taking the lead. But is this a step forward or a temporary fix? We explore the story of Tammy MacDonald, who faced a challenging situation when her doctor passed away suddenly, leaving her without a primary care physician. She found herself among the 17% of adults in America without a personal doctor, and her struggle to find a new one highlights a growing national issue. As the shortage of primary care providers continues to worsen, some health networks are turning to artificial intelligence for solutions, like Mass General Brigham's Care Connect program. This AI-supported tool can handle common medical issues and mental health concerns, providing 24/7 convenience. However, critics raise concerns about the limitations of AI in assessing patient needs and providing follow-up care. The debate revolves around the role of AI in primary care, with some arguing it's a bridge to better care, while others see it as a temporary 'band-aid' solution. As the healthcare system grapples with strains on primary care doctors, the future of AI in this field remains a topic of discussion and concern.
